Cancellation Policy

COVID-19: Change in cancellation policy 

This clinic operates a fair charging policy and recognises the challenges that a busy lifestyle can create. However, late cancellations deprive other patients of treatment and pain relief. 

If you develop COVID-19 symptoms or have been in contact with somebody with these symptoms, you must cancel your appointment. Cancellation fees will not apply in this instance. Please respectfully give as much notice as possible.

In all other cases, the normal cancellation policy applies:

Please give a minimum of 24 hours of notice for cancellations. 

Cancellation charges: 

Cancellations made more than 24 hours prior to the start time of your appointment will incur no charge.

Cancellations made on the same day as your appointment or no-shows will incur 100% of your appointment fee.

All other cancellations made the day before and within 24 hours prior to the start time of your appointment will incur 50% of your appointment fee. 

Patients who repeatedly cancel late, may be asked to find another clinic.